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Community & Support

Support Representative

Support Reps handle live chat, order disputes, driver issues, and onboarding help. We exclusively hire from people with 5+ years of Uber or Lyft experience because the best support comes from people who have experienced the problems themselves. You start as a customer and apply internally — if approved, your account gains support tools.

Role Highlights

Requires 5+ years Uber or Lyft experience
Handle live chat, disputes, and escalations
Help onboard new drivers, owners, and customers
Internal promotion path — start as customer, apply within the platform